Kolt Recruitment are recruiting for a Service Advisor for an independent commercial vehicle company.
Key Responsibilities:
* Dealing with customers and ensuring customer satisfaction.
* Regularly and proactively keep customers up to date with progress on their vehicle.
* Booking in vehicles.
* Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
* Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
* Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
* Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
* Liaise with the Parts Department to ensure availability of parts.
Key Requirements:
* You have exemplary communication skills via email, telephone, and face to face
* Excellent organisation and administration skills
* You have previous working experience in administration and/or office environments
* You are able to organise and manage your time efficiently to meet deadlines
* Previous experience in a Service Advisor role, preferable
* Understanding of Kerridge, preferable
If you would like any further information on this role please call Kolt Recruitment