Apple Recruitment are recruiting for Human Resources/Organisational Development (HR/OD) Assistant on behalf of the Northern Ireland Ambulance Service (NIAS).
Job Purpose:
The post holder will be a key member of the Workforce Directorate and will contribute to the achievement of the overall Directorate’s performance objectives. The postholder will provide high-quality communication and administrative services to support the delivery of a proactive, responsive and professional HR service to internal and external stakeholders.
Job Description:
* To log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure.
* To action all queries to the HR/OD within agreed Key Performance Indicators (KPI’s), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.
* To communicate with all users of the HR/OD Helpdesk in a courteous and effective manner.
* To provide advice to Managers and staff on a range of routine HR&OD issues in accordance with HR&OD policy, procedure and protocol.
* To deliver all functional administrative processes in a timely, accurate and consistent manner within agreed KPI’s and in accordance with HR&OD policy, procedure and protocol and relevant legislation.
* To prepare and issue template correspondence to a high quality standard.
* To create, maintain and update electronic/manual workforce files, ensuring the...