Position: AOG Export/Import Operator Location: Feltham Shift: 4 on, 4 off (12-hour shifts, negotiable: 07:00–19:00) Day Shift Salary: £35,000 - £47,000 Role Overview: Provide efficient air freight operations and exceptional customer service for an expanding Freight Forwarder. Key Responsibilities: Arrange shipments for customers Respond to emails and coordinate collections/deliveries. Prepare shipping documents (MAWB/HAWB) and ensure UK HMRC compliance. Monitor live AOG updates and adapt to customer needs. Investigate and resolve queries/complaints promptly. Manage costs, invoicing, and maintain accurate records. Liaise with approved suppliers and handling agents. Provide support with costings, quotations and invoices when required. Manage multiple shared inboxes, resolving queries in a timely manner. Support imports operational activities as and when required. Support the AOG Manager with ad-hoc requests. Ideal Candidate: Experience in Air Freight Export/Import & AOGs, with strong customer service and problem-solving skills.