We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.
This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!
This is a fantastic opportunity for a candidate with retail and customer facing experience to work in a busy office-based customer service role, you will be liaising with customers face to face when they visit the showroom as well as processing administration.
What’s in it for you?
1. Salary: Up to £29k
2. Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm
3. 1 day working from home after probation
4. Pension
5. Growing and progressive environment
6. Busy and interesting role
7. Excellent opportunity to develop within a busy company
Key Responsibilities
8. Providing effective customer service over the phone and face to face
9. Hosting customers who visit the showroom
10. Effective handling of circa 60-80 customer calls/emails daily
11. Assisting customers with order requirements, raising orders, and updating customers on order status
12. Supporting new business and creating new accounts
13. Handling invoice/collection queries. Managing quality and return queries.
14. All pre and post sales enquiries.
15. Customer complaint handling.
16. Advising customers of any stock delays or any impact on customer experience.
What they are looking for
17. Minimum 2 years customer service experience,
18. Retail (customer facing) experience will be considered
19. Proficiency in MS Word and Excel
20. Excellent verbal and written communication skills
21. Numerate
22. Drives for results and positive outcome
23. Pays close attention to detail, and accuracy
24. Proactive, with ability to multi-task and manage time effectively
25. Previous experience using SAP is desirable
26. A car driver is preferred due to office location