Digital Journey Optimisation Consultant (6-Month FTC, £50-60k Pro Rata)
About the Client
Zachary Daniels is proud to represent a highly respected retailer with a reputation for quality and innovation and long-standing success. Known for their customer-centric approach and distinct product and service range, our client leads the market in providing solutions that support a lifetime of consumer enjoyment from their product range and offering. With a collaborative culture at the heart of their Support Centre, our client is looking for an experienced consultant who shares their commitment to excellence and innovation.
About the Role
Our client is seeking a skilled Digital Journey Optimisation Consultant to join them on a 6-month fixed-term contract to drive their online conversion rate strategy. This key role involves identifying and implementing optimisation opportunities across digital customer journeys, focusing on enhancing satisfaction, conversion rates, and average basket values. Working closely with Digital, Customer, and Trading teams, you'll take a data-driven approach to shape and refine the digital customer experience, ensuring that every journey reflects the high standards of the brand.
Key Responsibilities
1. Lead the execution of the Optimisation strategy, driving KPIs and key performance metrics.
2. Identify and implement ini...