We have an exciting opportunity for aBreakdown Customer Care/Sales and Renewals Handlerto join our team who will provide an efficient and professional service to our clients by offering the highest levels of Customer service whilst carrying out day to day administration ensuring tasks are carried out accurately and efficiently within the agreed timescales.
At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations.
Responsibilities:
1. To be able to competently advise clients giving clear guidance and explanations
2. To provide a friendly and helpful service displaying your passion for customer service
3. To be able to work under pressure
4. To be able to adapt to new processes and procedures set by the business and advise of any appropriate action required
5. To process mid-term adjustments and cancellations on existing policies
6. Collect payments for amendments or missed direct debit payments
7. To solve customer queries throughout the life of their policy
8. To demonstrate high levels of communication, organisation, thoroughness and time management in order to clea...