This is a 6month Fixed term contract .
We are looking a CRM specialist to manage and maintain the Salesforce platform for the Marketplace that will be used to manage merchant acquisition and relations, across multiple markets.
* Manage and maintain the Salesforce platform for the organisation.
* Create and manage user accounts, import and export data, configure
* workflows, create reports and dashboards, and customise the platform to meet specific needs.
* Ensure the security of the Salesforce platform, managing roles, profiles, and permissions to keep data confidential and secure.
* Optimise the Salesforce platform to meet the needs of the companies banners.
* Collaborate with the banners to understand their unique processes and
* requirements, provide training and support to users, and customise the platform to meet their needs while maintaining consistency and standardisation across the company.
* Moderate the companies relationship with its Salesforce Partner agency, coordinating with the agency to ensure that any customisations or integrations are implemented smoothly and effectively, and that the agency is meeting its contractual obligations.
* Monitor the performance of the Salesforce Partner agency, providing feedback to ensure that they are meeting the expectations, and facilitating
* communication between the agency and other departments within the company.
* Leverage the full capabilities of the Salesforce ...