Job Title: Account Manager
Location: Edgware, London
Salary: £25,000 - £30,000 per annum
Benefits: 25 days holiday, performance-related bonus scheme
Company Overview:
Our client, a prominent Umbrella company based in Edgware, London, is looking for a motivated and proactive Account Manager to join their team. This role involves managing and supporting a portfolio of recruitment agency clients across the UK, ensuring excellent customer service and efficient resolution of client queries.
Key Responsibilities:
1. Build Client Relationships: Proactively develop and strengthen relationships with recruitment agencies across the UK to enhance business engagement and foster long-term partnerships.
2. Portfolio Management: Oversee and manage your own portfolio of agency clients, including small, medium, and large recruitment agencies, as well as some direct-hiring corporate clients.
3. Client Meetings & Visits: Arrange and attend meetings with both potential and existing clients to discuss their needs, foster collaboration, and support business growth.
4. Hospitality Events: Organise and host hospitality events to maintain strong relationships with clients.
5. Client Networking: Maintain strong communication channels and connections with clients through direct engagement.
6. Operational Support: Provide full operational support to your portfolio of clients, ensuring smooth service delivery and resolving any challenges that arise.
7. Problem Solving & Communication: Address and resolve a variety of client queries by working with internal teams. Communicate solutions to clients via telephone, email, or Teams calls.
8. Root Cause Analysis: Investigate the underlying cause of client queries to prevent recurring issues.
9. KPI & SLA Management: Ensure that individual and team Key Performance Indicators (KPIs) are achieved by coordinating with other departments.
10. Service Quality Improvement: Proactively identify patterns and trends to enhance service quality and consistency.
11. Client Process Understanding: Work with agencies and clients to understand their processes, tailoring solutions to meet their unique needs.
12. First-Class Service Delivery: Ensure every possible avenue is explored to provide top-tier service and deliver the best resolution for all parties involved.
13. Call Management: Make an average of 50 calls per day to ensure consistent communication with clients and agencies.
Key Skills & Experience:
1. Proven experience in an account management or client-facing role (preferably in recruitment, payroll, or financial services).
2. Strong relationship-building and communication skills.
3. Excellent problem-solving abilities with a proactive approach to resolving client queries.
4. Ability to manage multiple clients and priorities in a dynamic, fast-paced environment.
5. Strong organisational skills with attention to detail.
6. Proficient in Microsoft Office Suite and CRM systems.
7. A positive attitude with a passion for delivering outstanding customer service.
Benefits:
8. Competitive salary (£25,000 - £30,000 per annum).
9. 25 days holiday.
10. Performance-related bonus scheme.
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