CLIENT MANAGER (Accountancy)
MACCLESFIELD (free onsite parking)
£45, 000PA
Our client is seeking a highly organised and proactive Client Manager to lead a small but growing team. You will be responsible for the day to day running of the operations ensuring the team delivers exceptional service to clients.
Operational Management:
* Oversee the daily operations of the office, including staff scheduling, workflow management, and ensuring adherence to company policies and procedures.
* Monitor and manage workloads to ensure timely completion of tasks and maintain high-quality service delivery.
* Implement and maintain efficient office processes, ensuring continuous improvement.
Team Leadership:
* Lead, mentor, and develop a small team fostering a positive and collaborative working environment.
* Conduct regular performance reviews and provide feedback to team members, identifying opportunities for training and development.
* Coordinate team meetings, ensuring clear communication of company objectives, updates, and performance expectations.
Client Relationship Management:
* Act as the primary point of contact for key clients, ensuring their needs are met and addressing any issues or concerns.
* Develop and maintain strong client relationships, ensuring high levels of client satisfaction and retention.
* Oversee the onboarding process for new clients, ensuring smooth transitions and clear communication of services.
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