Job Description
Our client believes in fostering a work environment that is both challenging and rewarding. As a market leader in the construction materials testing industry, they offer their people the opportunity to work with cutting-edge technology and innovative solutions. They value professional growth, collaboration, and a commitment to excellence, ensuring that every team member can thrive and make a significant impact. This role offers a unique chance to lead a small dynamic team in a market-leading company within the construction materials testing industry.
About the Role: As the Customer Service Manager, you will be pivotal in enhancing the customer service experience. You will take ownership of customer issues, ensuring their resolution, and lead a small team of Service Engineers. Your responsibilities will include managing installations, calibrations, and maintenance of cutting-edge products, while collaborating with international teams to provide exceptional support.
What Our Client Offers:
* A leadership role in a globally recognised company.
* Professional growth and development opportunities.
* A collaborative and innovative work environment.
* The chance to significantly impact customer satisfaction and service standards.
Key Responsibilities:
* Lead and schedule daily activities for the Service Engineers.
* Efficiently handle customer complaints and queries.
* Maintain and improve service desk operations.
* Collaborate with international teams to solve customer issues.
* Travel up to 50% to support customers on-site.
Ideal Candidate Profile:
* Experience inf Material/Civil/Geotechnical Engineering or related fields.
* Proven experience in customer service/technical support.
* Excellent communication and problem-solving skills.
* A proactive and resilient approach to managing multiple requests.
This is a great opportunity to join a team that values expertise, innovation, and customer satisfaction. If you are ready to make a difference, apply now!