Are you passionate about providing exceptional guest experiences? Do you thrive in leading dynamic teams to success? Do you have proven experience of the Luxury yet informal sector of the market? If so, get in touch today
My client is a leading luxury hotel with a commitment to delivering ahigh quality but informal guest experience. They are looking for someone who is highly personable with exceptional people skills who can communicate with a wide range of stakeholders across the team but who also has a keen eye for the little details that make this hotel stand from its competitors. You will be supported by an experienced team of department heads and a wider team who are equally committed to providing the outstanding experience this venue is known for.
Benefits of Working with Us:
Excellent benefits package
On site parking
Opportunities for further career development
What are the day-to-day responsibilities of the role:
Lead and inspire department heads and their teams to consistently deliver exceptional guest service.
Foster a positive and professional work environment by setting clear expectations and providing ongoing coaching.
Drive high standards across all areas of the hotel.
Manage staffing levels, schedules, and resources to meet business needs.
Monitor guest feedback to continually enhance service delivery and resolve issues proactively.
Oversee financial performance, including budget management, cost control, and revenue optimization.
Required S...