Job Title: Customer Care Coordinator (3-Month Fixed-Term, with Permanent Opportunity)
Shrewsbury
£27.4k
Job Summary
Alecto Recruitment are working with a global materials handling company who are seeking a proactive and dynamic Customer Care Coordinator for a 3-month fixed-term position, based in Shrewsbury, with the potential for a permanent role. In this position, you will be the primary point of contact for customers, handling a variety of customer care tasks with professionalism and efficiency. Your focus will be on delivering exceptional customer service while ensuring smooth operations between the central hub and the local front-line team.
Main Tasks and Responsibilities
Customer Interface: Serve as the key contact between the central hub and the local operational teams, ensuring seamless communication.
Customer Queries: Act as the first point of contact for customers, managing communication and queries related to sales, service, and general inquiries.
Customer Proactivity: Regularly interact with customers to keep them updated according to their needs and expectations, ensuring a customer-centric approach.
Service Documentation: Collect and accurately process Service Engineers' paperwork, ensuring proper input for on-call and contract invoicing, and supporting the Hub team with any clarifications.
Invoice Queries: Assist in resolving service invoice queries, and providing support to customers and the central admin hub.
Warranty Claims:...