Job title: Contact Coordinator
Location: Nottingham
Contract length: 6 Months (possibility to extend)
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Contact Coordinator on behalf of a well known company in the Energy sector.
Job role
We are seeking dedicated and customer-focused Contact Coordinators to manage metering appointments for our industrial and commercial customers. The successful candidate will be responsible for booking appointments for metering upgrades, smart meter installations, and other related tasks through outbound and inbound calls and email communications.
The role is responsible for:
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Schedule business-to-business metering appointments with a variety of industrial and commercial customers via outbound calls, as well as managing inbound calls and email appointments.
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Take full ownership of site access requirements, including permits, Risk Assessment Method Statements, specialist vehicle hires, and other ad-hoc requests.
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Efficiently handle and resolve queries through the Query Portal.
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Respond to and log environmental, health, and safety incident calls from field operatives.
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Address internal and external stakeholder escalations and queries, ensuring timely resolution in line with agreed Service Level Agreements.
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Work closely with the wider operational services team to foster strong relationships and ensure seamless coordination.
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