The Growth Company’s (GC) Employment team has an exciting opportunity for a Key Worker with Special Interest (KWsi) who will actively engage with individual participants, ensuring that through the delivery of a multi-channel, multi-agency and multi-place service delivery model, the participant is enabled and empowered to successfully complete their personal journey into, and progression within the working environment.
We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.
Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health, and debt.
Key Responsibilities:
1. Working with participants to progress them on their journey towards employment and overcoming their work, skills health and personal circumstances barriers to ultimately support participants into sustainable work.
2. Build strong and positive relationships with participants, enabling them to make well-informed choices and appropriately diagnose their areas of support, leading to the joint development of an action plan of support intervention.
3. Utilisation of a multi-channel platform where, through a range of digital, video and telephony capability, participants are provided with the flexibility to decide how, when and the frequency with which they engage.
4. Utilising IngeusHub as a single point of digital access for all participants.
5. Responsible for making the right connections with local services, through a multi-agency approach, (supported by the Partnership & Integration Manager and any relevant Keyworkers with Special Interest) to coordinate a focused package of support for each participant.
6. Working from local hubs, and “pop-up offices” in their community or alongside integrated services (e.g. housing, health and primary care centres) in order to increase service accessibility.
7. Promote the additional choices available to participants via the local Social Prescription Network, demonstrating individualised engagement and motivational skills appropriate for each participant.
8. To ensure that all required entry to the Esyncs is accurate and compliant and documentation relating to the participant is completed and maintained in an accurate, compliant, timely and respectful manner.
9. Responsible for generation of relevant and localised content to support participants and staff in relation to their special interest area. This could range from fact sheets to working with the Digital Content Manager or facilitation of events with invited guests.
About You:
1. Knowledge in relation to the issues affecting individuals with multiple barriers to progressing to employment and sustained employment.
2. Experience in relation to the support agencies that can assist with individuals with complex needs (e.g. debt, substance misuse, housing, etc).
3. Employment and work placement opportunities.
4. A warm, approachable empathetic style and the ability to establish a rapport and build relationships with customers that support their progression to sustained employment.
Skills Required:
1. Working with and placing individual customers into suitable and sustained employment.
2. Experience in the guidance, advice & counselling environments.
3. Strong interpersonal, communication and negotiating skills.
4. Experience of working with people with multiple and complex needs, including health conditions and disabilities.
5. Proven experience of developing expert knowledge in a specialist area is desirable.
6. Experience of working on outreach and lone working.
7. Ability to work in a target-driven environment, with a focus on the successful achievement of job outcomes and sustained outcomes.
8. High-level guidance skills, with the ability to deliver one-to-one and group sessions to at least Grade 2 standard.
#J-18808-Ljbffr