The opportunity:
This is a varied and customer facing role supporting residents in maintaining their well-being and independence. This role is suited to someone who is anexcellent communicator and enjoys working closely with people from all backgrounds.
We are looking for someone who canbuild a good rapport with tenants, contractors, and external agencies.
This role is suited to an organised individual, who can work independently and enjoys managingtheir own workload.
What we need from you:
* Experience in a similar customer focused role, preferably ina housing environment / older person living setting.
* An understanding of housing benefit, universal credit and welfare reform legislation.
* Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way.
* A willingness to find a solution for customer's individual needs, including effectively negotiating care and support with partner agencies.
* A willingness to work collaboratively across the business and with Linc's partners, i.e. Local Authorities, Welsh Government, third sector etc to ensure best practice and continuous improvement is adhered too.
* Strong IT skills, with willingness to learn new systems as required.
1. Attention to detail, and an excellent wor...