We are recruiting for a part time Control Centre Operator which is presented on a maternity contract basis, working on behalf of the local Council in their Lifeline 24/7 Control Centre located in the heart of Folkestone.
There is some capacity to do homeworking once you have completed your training and are confident, but initially at least, the role will be on site in Folkestone.
No previous control centre experience is required, but the role is considered ideal for someone with strong administrative and customer service skills, particularly over the telephone who has a polite, calm, empathetic demeanour and exceptionally clear communication skills.
The main purpose of the role:
The team monitor Lifeline Clients and deal with out of hours duty officer calls
You will provide support advice and action an emergency response, should the call demand
The role involves safeguarding vulnerable and disabled customers by providing an effective response and proactive monitoring service via Lifelines, mobile GPS enabled devices and telephone information lines.
You will respond to calls for assistance from clients and stakeholders of all the monitored services, ensuring appropriate action and services are utilised to resolve both crisis situations and daily dilemmas. To be alert to clients changing needs or deterioration.
You will be required to produce accurate reports and records of all non-routine incident such as medical or environmental emergencies, ensuring the appropriate e...