A fantastic opportunity has emerged for a car driving property/housing professional with excellent customer service skills to join one of Adecco's leading public sector clients in a temporary assignment, which may lead to a permanent contract should the placement go well.
Working fully remotely from home, this is a full time role (37.5 hours each week, Monday to Friday) and reports into the Customer Care Manager on a daily basis. The role holder will be the customer ambassador for the company, responsible for delivering and setting the standards for exceptional customer service delivery, so excellent communication skills are essential.
This will begin from ensuring quality standards are met when new customers move into their homes, through to quality assuring customer service standards for existing customers through a services of performance measures and site visits. You will step in when things go wrong for customers, taking ownership in resolving ongoing issues or complaints when required. You will pay a pivotal role in helping our client to meet its vision of delivering a great customer experience.
Key elements of the role include:
Being accountable for the direct delivery of the company's onboarding process for all tenures. This includes travelling to conduct face to face home demonstrations for shared owners and ensuring Management Providers are delivering against set standards.
Providing assurance of service delivery for existing customers. This wi...