Income Officer – 12-Month Fixed-Term Contract
Location: Hertfordshire, Oxfordshire, and Buckinghamshire
Salary: Up to £38,000 per annum + 0.45p per mile mileage reimbursement
Hours: Full-time, 37.5 hours per week
Hybrid Working: Flexible working model, with 2-3 days per week working from home
We are delighted to partner with one of the UK’s leading providers of newly built affordable housing to recruit an Income Officer on a 12-month fixed-term basis.
This is a fantastic opportunity to join a dynamic team dedicated to supporting tenants and managing rent accounts effectively, ensuring the organisation continues to deliver exceptional service to its communities.
Key Responsibilities:
* Proactively manage income collection for various tenure types within a designated patch while providing outstanding customer care.
* Communicate with customers via phone and email regarding rent accounts and arrears.
* Negotiate payment arrangements and manage rent arrears cases effectively.
* Collaborate with the Financial Wellbeing Team to support tenants in sustaining their tenancies.
* Provide expert advice on welfare benefits, Universal Credit, Housing Benefit, and liaise with agencies like CAB.
* Prepare and present casework for court hearings, representing the organisation as required.
* Work closely with managing agents and local authorities to ensure a consistent and efficient service.
* Maintain up-to-date knowledge...