Customer Service Administrator
Leicester
£23,000 - £25,000
Full time, office based
Our client is a national insurance organisation who has experienced phenomenal growth throughout 2024.
Due to this growth, they are now looking to recruit an experienced Customer Service Administrator to join them on a full-time permanent basis.
The role
Support Account Managers with all client administration
Handle customer inquiries via email, and live chat with professionalism and care.
Provide customers with updates via email and phone
Maintain accurate customer information by recording it accurately on their CRM
Identify opportunities for process improvement and contribute to enhancing the customer experience.
Create and manage a positive experience for all customers.
Working towards FCA regulations
The candidate
Previous customer service / admin experience
Strong verbal and written communication
Understand customer needs and provide thoughtful, solution-oriented responses.
Accuracy in managing data, and documenting interactions is key.
Ability to handle multiple tasks efficiently and prioritise workload.
Approach challenges with a solution-oriented mindset, ensuring a positive outcome.
Experience with CRM software and Microsoft Office Suite.
Previous experience in customer service or administrative roles is highly desirable.
Interested? Click ‘Apply’ today