The Role:
Location - Sunderland
Working pattern - Hybrid, 3 days minimum in the office per week
Reporting to the Senior Systems Analyst, the Senior Salesforce Administrator will participate in the ongoing development of our Salesforce environment. The successful candidate will have experience in improving processes and the successful adoption of the Salesforce platform, working closely with functional leaders, organizational
units, and subject matter experts to identify, develop, and deploy new business processes.
The role will be primarily responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform.
* Serve as an administrator supporting approximately 800+ users across the Group.
* Handle all basic administrative functions including user account maintenance and
other routine tasks, reports and dashboards creation and management,
management of existing solutions, and defect resolution.
* Complete regular internal system audits and prepare for planned Salesforce
releases.
* Maintain and document functional and technical processes and procedures.
* Manage Salesforce data feeds and other integrations, provide support the IT
teams as needed.
* Collaborate with business leaders, implementation team, and users during
ongoing project phases.
* Work with a team to establish suitable processes to support administrative,
functional development, and chang...