Description
About Napier:
Napier is an industry leading anti-money laundering (AML) compliance software provider. Our products, trusted by the world’s leading data providers, transform AML and trade compliance from mandatory duty to competitive edge. We use cutting-edge technologies such as artificial intelligence and machine learning to help businesses detect suspicious behaviours and combat financial crime.
Overview of the role:
We are seeking an IT Support Administrator to join our Internal IT team. The successful candidate will play a crucial role in ensuring the smooth operation of our organization's infrastructure, providing technical support to internal users and assisting the team in various tasks.
About you:
If you have a passion for IT administration and troubleshooting, excellent communication skills, and a desire to resolve office-infrastructure-related problems, we invite you to apply.
Key Responsibilities
* Hardware problem diagnosis and remediation: Diagnose and resolve hardware related issues, including laptops, peripherals, and other devices. Perform remediation where possible (e.g. BIOS upgrades, driver re-installation) and replacements as needed to minimize downtime.
* Laptop Configuration: Configure laptops based on provided guidelines and standards, ensuring optimal performance and compatibility within the existing IT infrastructure (Microsoft Intune).
* Supporting IT Projects: Work alongside the IT team assisting with the implementation and roll-out of internal IT projects, primarily based on Office 365 and integrations to other Napier tools (e.g. SSO set-up).
* Internet Connection Support: Assist in troubleshooting and maintaining stable internet connectivity within the office. Collaborate with network administrators to resolve connectivity issues promptly.
* Hardware Purchases: Collaborate with Finance team to recommend and source hardware components, ensuring compatibility, cost-effectiveness, and adherence to organizational standard.
* Hardware Deliveries Organizing: Coordinate and manage the delivery, installation, and setup of hardware equipment, ensuring timely and efficient deployment to end users.
* End-User Support: Provide technical assistance to end-users, both remotely and onsite, resolving hardware-related inquiries, troubleshooting problems, and offering guidance in a clear and professional manner.
* Documentation: Maintain accurate records of hardware inventory, repairs, and configurations.
* Update documentation for hardware-related procedures and solutions.
* Collaboration: Work closely with other IT team members to address cross-functional issues, contribute to projects, and provide input on hardware-related decisions.
Skills, Knowledge and Expertise
* Preferrable to have an undergraduate degree and/or relevant certifications.
* Willingness to learn and take ownership of laptop hardware troubleshooting, repairs, and configurations.
* Familiarity with various operating systems (Windows/OS/X), hardware components, and peripherals.
* Strong problem-solving skills and attention to detail.
* Excellent communication skills.
* Ability to provide outstanding customer service and support to end-users.
* Experience with firewall configurations and access control is a plus.
* Ability to follow guidelines, protocols, and best practices.
* Strong organizational skills and the ability to manage multiple tasks simultaneously.
* Familiarity with customer service ticketing systems.
* Candidates based in London with the ability to regularly commute to Canary Wharf will be favoured.
Benefits
* A competitive compensation package, starting at £25,000 - complemented by 25 days of annual leave.
* Two extra days off: we give every employee their Birthday off, and an additional wellness day too.
* A fast-paced environment, with the ability to make a real impact on our security maturity.
* Sociable and welcoming atmosphere.
* Comprehensive private healthcare covering optical, audio & dental.
* Competitive, dedicated pension plan.
* Gym membership discounts.
* Flexibility in work schedules and locations, ensuring a work-life balance.
o This role can be fulfilled either with a hybrid approach or fully in-office – depending on your preference.
* A commitment to professional growth & opportunities for training/certifications.
We are compliance technology specialists. Our platform is founded on broad experience and deep expertise; and our products increase efficiency and minimise risk by successfully combining big data technologies with AI and machine learning. It all adds up to the world’s first truly intelligent compliance platform.
But tech is only half the story. Our intelligent approach is applied to underpin your policy, process and procedure, so you can focus on specific outcomes. The Napier platform is fast, scalable and easily configurable, as well as user-friendly. It rapidly strengthens your AML defences and trade compliance capabilities, while meeting your company’s compliance obligations and challenges in any sector.