Claims Handler
Newcastle-Under-Lyme
£22,500 - £25,000 per annum
Monday to Friday, 37.5 hours per week
Are you an experienced Claims Handler seeking a new challenge with a team that excels beyond industry standards?
Our client boasts over a century of combined claims expertise, providing you with the opportunity to grow, broaden your knowledge across diverse insurance products, and pursue professional qualifications.
What You'll Be Doing:
Managing a caseload of insurance claims across a multi-client team
Overseeing all stages of the claims process from initiation to resolution
Responding to inquiries from customers, clients, and suppliers in a timely manner
Assuming responsibility for a key aspect of the customer experience throughout their insurance claim journey
Communicating with clients, customers, and suppliers through an omni-channel approach, including email, phone, and a bespoke messaging service
As a senior role, demonstrating self-motivation, with the ability to effectively prioritize tasks and operate with a high degree of autonomy
Undertaking leadership responsibilities, including managing a team of surveyors within a designated region, as well as triaging insurance claims and appointing appropriate suppliers to ensure optimal outcomes for the customer while managing costs for the insurer
We're looking for someone who:
Prior experience in customer service, with a focus on preventing and resolving complaints
Experi...