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Facilities Manager
Role Purpose
Reporting to the Site Lead the Site Operations Manager is responsible for overseeing the following workplace services: Catering, Cleaning, Housekeeping, Mailroom, Waste, Portering, within the site they are deployed. This role inspires the onsite teams and service partners to innovate and strive for continuous improvement, while supporting the Site Lead as their deputy, standing in for the Site Lead from time-to-time, they are an ambassador for our services and cherish high standards of delivery.
What this job involves
Key Responsibilities
1. Lead from the front and inspire the team, demonstrate a passionate commitment to end user experience
2. Take responsibility for and lead the role designated workplace activities and associated vendor partners
3. A visibly present and provide a point of contact for client colleagues and other site occupants
4. Create, deliver & sustain, a first-class service provision to the end user
5. Support the site operation through a defined audit process, developing action plans for improvements
6. Bring high levels of attention to detail to the role, setting the highest standards for the visual image of the site
7. Drive ownership of workplace services and relationships throughout the site team
8. Ensure all workplace operational teams performance is aligned to agreed SLA’s
9. Monitor vendor partners to deliver goods and services as expected
10. Be a dependable leader, a self-starter and an innovator with attention to detail which ensures best practice
11. Drive and promote our safety culture within the site
12. Ensure client satisfaction in workplace services
13. Support of short and long-term projects for the client within expected parameters
14. Be the interface for all services between the client and vendor partners
15. Support internal and external audits/reviews from compilation and completion to submission and follow-up
16. Support the strategic development of all services
17. Take ownership for best practice standards and innovation in the role service streams, including identification of opportunities for delivery improvement and cost efficiency introduction
18. Support occupancy planning and management of required internal moves
19. Support site compliance with latest legislation and regulations
20. Support finance processes and budget preparation
21. This list is not exhaustive, ad hoc duties may be requested from time-to-time as required.
Accountabilities
22. Operate and comply with JLL & agreed Client business processes/procedures
23. Take part in regular reviews of the site business continuity plan
24. Maintain a proactive relationship with the services end user and understand the site-based business’’ current and future requirements
25. Proactively support and deliver a collaborative working environment across the workplace team
26. Ensure safe working practices through implementation of JLL HSE standards
27. Ensure that all HSE requirements defined in work instructions are communicated in training
28. Follow required incident prevention and emergency operational controls processes
29. Report of all accidents, occupational illnesses, and emergencies
30. Manage and collaborate with vendor partners to resolve service issues as they arise
31. Provide accurate and timely reporting on performance of vendor partners supporting the site operations
32. Support the implementation of JLL operational initiatives and soft services projects
33. Vendor Management – manage performance, motivate, train and develop the direct and indirect team to ensure performance objectives are met, and performance standards continually improve
Competencies
34. Excellent PC skills, proficient in Microsoft office suite of products
The candidate must demonstrate the following personal attributes:
35. Customer focused
36. Good communicator – both written and verbal
37. Assertive
38. Possess cultural awareness and sensitivity
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
The successful candidate will have knowledge and a proven track record of the following:
39. Facilities/Premises Management in a Corporate/Blue Chip environment
40. Experience in managing a quality customer driven service
41. Ability to develop ongoing FM opportunities driving cost efficiencies through a proactive approach, best practice, and continuous improvement across soft FM service lines
42. Sound understanding of Health Safety and Environmental issues and requirements
Preferred Qualifications & Experience
43. A managerial mindset with experience in a related service environment
44. Demonstrate experience in dealing with customer service and exhibit key skills within this area
45. Competent with localized budgetary and P&L control knowledge
46. Experience in contract management and measurement
47. Experience in working in a change management environment
48. Sound understanding of continuous improvement/problems solving process
49. Computer literate in MS Office Applications
Preferred Skills & Behaviours
50. Excellent PC skills, proficient in Microsoft office
51. Strong leadership skills
52. Competent in aural, oral and written skills
53. Customer focused
54. Sound problem-solving ability
55. Strong time management skill
56. Possess cultural awareness and sensitivity
#LI-JA1
Location:
On-site –Aberdeen, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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