Job Description
Do you have experience working in Customer Service?
If so, this position could be perfect for you! Our client design and manufacture safety switches and access control systems, which protect employees working in hazardous environments. They are looking for an experienced Customer Service Manager to lead a team of Customer Service Executives and Technical Inside Sales Representatives. The ideal candidate will enhance the customer service experience and team efficiency by identifying, leading, and implementing automation processes and continuous improvements.
Customer Service Manager
Permanent
Competitive Salary
37.5 Hour Week
Wolverhampton
Customer Service Manager
Job Description
1. Team Leadership: Lead and motivate a team of customer service executives and technical inside sales to deliver outstanding service & results
2. Customer Service Excellence: Ensure high levels of customer satisfaction, loyalty, and retention.
3. Process Improvement: Implement automation and continuous improvements to enhance customer experience and efficiency.
4. Transformation Leadership: Drive departmental transformation for efficient and profitable operations.
5. Performance Monitoring: Track and analyse metrics...