We are recruiting for a Senior Account Handler to assist in delivering exceptional service to NFP clients through a desk-based service model whilst assisting in increasing business efficiency and optimising service delivery. Overview of duties: Provide a high level of professional advice and all-round service in all aspects of the client relationship - answering general enquiries, renewals, midterm adjustments as well as obtaining quotations Manage a range of larger client insurance programs Handle a varied range of new business enquiries and presentations to market Act as a technical referral point within a well-established commercial team and offer guidance to less experienced team members Be involved in all aspects of client engagement working closely with the senior directors and executives of the business Identify cross selling opportunities where appropriate Benefit from exciting and ongoing personal and career development programmes Enjoy a modern office environment with excellent facilities Be challenged professionally, with a varied case load of Business clients who will value your advice and service Be part of a growing and market leading team, well respected by clients and peers and able to broker in your clients' best interests Have access to leading technology and infrastructure to allow you to carry out your duties efficiently and effectively Person specification Knowledge, skills and abilities: A professional Insurance Account Handler, Broker or Client Service Executive seeking to progress your career or an insurance professional from another discipline keen to develop a career in a customer servicing role Interested in joining a leading independent firm that will value your input and commit to training & development Hold a good knowledge of cross class commercial insurance classes with a number of years’ experience and a positive approach Motivated by sourcing and providing solid insurance advice and solutions for your clients A team player with a "can do " attitude looking to develop a career in commercial insurance Able to converse at all levels and act as interface between all Insurance departments, clients and service providers Able to build positive relationships within the team, and with Clients Education / and or Experience: Ability to collate information and produce reports Able to organise and prioritise the overall workload of a team Able to converse at all levels and act as interface between all Insurance departments, clients and service providers Able to build positive relationships within the team, and with Clients Experience of international placements Key information: Hours: Monday – Friday, 35 Hours Location: Birmingham If this sounds like something you are interested in please apply, or contact Lucy Reed for further information.