Role OverviewClinical Service Delivery
· Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
· Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
· Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
· Utilising every contact point with patients as a chance to educate & provide clinical support
Patient Care
· Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment
· Assisting with optimising service delivery
· Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
· Taking a forward thinking, patient-centred approach to overcome case management hurdles
About the RoleRehab Case Manager
Location: Croydon (hybrid working available)
Status: Full-...