Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service & Sales Advisor.
Overall Purpose:
* The purpose of this role is to ensure the customer feels supported, valued and world-class service whilst driving forward customer development, engagement and retention.
* You will be part of the existing commercial and business development team, in which they will have responsibility and influence in key accounts and campaigns.
Key Duties:
* Receiving and processing sales orders received over the phone and electronically.
* Create your own relationships with existing accounts.
* Convert enquiries into sales.
* Generate sales leads from marketing campaigns.
* Select, despatch, track samples and assist in converting the enquiries into sales.
* Support the sales team in administrative functions.
* Process web-orders and handle the online chat function for customer queries.
* Contributing to a culture of continuous improvement by identifying opportunities and generating ideas to improve the service offered to our customers and/or the efficiency of our internal processes.
* Mastering more specialist activities including managing export orders, dealing with bespoke orders, account management, customer care.
Key Requirements:
1. Ability to pr...