From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
What are we looking for?
Support the team with administrative and processing tasks, including: preparation of documentation, setting up and maintaining client records, data input, monitoring of client accounts.
Will also support the Client Executives by having a detailed understanding of the back office tasks, processes and functions.
What will you be doing?
Planning/Reporting:
1. Works with minimal guidance to organise own work activities to ensure that personal and Team objectives are achieved
2. Meets agreed targets
3. Participates in team meetings as required, reporting on business progress within their area of expertise
4. Manages assigned projects and contributes to other project as required
5. Provides relevant management information to senior managers
Technical :
6. Creating of client records and completing all relevant background checks
7. Input of risk data to records, accurately and in a timely manner
8. Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
9. Collates and communicates client requirements to ensure appropriate marketing of the risk
10. Prepares or checks market presentations
11. Responds to market and third party queries as appropriate
12. Is aware of, and satisfies, territory, tax and legislation requirements
13. Takes responsibility for data entry, credit control and chasing subjectivities where required
14. Liaises with support technicians and IBA as required
15. Ensures up to date records are maintained at all times on the Company system
16. Knows when to seek guidance from senior members of the team
Policy, Process and Procedures :
17. Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
18. Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
19. Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
20. Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
21. Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process
Environment, Customer Focus and Relationships:
22. Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
23. Provides support and assistance to senior colleagues and/or their clients on request
24. Deals with, or refers, client enquiries, renewals and mid-term adjustments
25. Develops strong relationships with immediate Team and the wider Business Unit
26. Solicits advice and guidance, when appropriate, from their line manager
27. Behaves with all clients fairly and ethically
28. Shares information that could be beneficial to the Operating Entity/Group
People Management/Personal Development:
29. Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
30. Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
31. Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Regulatory and Compliance :
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.
32. Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
33. Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements
34. Maintains accurate records and deals with correspondence appropriately
35. Operates in an honest, professional and ethical manner
36. Strictly adheres to the Group Employee Code of Conduct
37. Completes all relevant regulatory training
38. Complies with all applicable legal, fiscal and regulatory obligations in the form of policies and
Procedures
And what do we need from you?
Knowledge/Experience
39. Understands general and legal principles of insurance
40. Understands the relevant regulatory and legal frameworks
41. Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
42. Relevant product(s) knowledge is required
43. Relevant experience in an account handling or technical role is desirable
44. Good understanding of Team objectives and how own role contributes to these
45. Specific systems knowledge relevant to role
Skills/Behaviours
46. Customer focused approach
47. Numerate and literate
48. Good communication and interpersonal skills
49. Able to work independently and use initiative
50. Able to work flexibly to achieve tight deadlines/targets with good organisation skills
51. Computer literate
52. Analytical and able to solve problems
53. An attention to detail and willingness to learn
54. Calm and resilient under pressure
55. Able to positively react to change
56. Is a team player, networks and able to build sustainable relationships
57. Able to build sustainable working relationships
58. Able to train junior members of the team on specific system/process tasks
Qualifications
59. GCSE Maths and English (or equivalent)
60. A levels (desirable)
61. Working towards or has attained CII qualifications (although this is not critical)
Our Culture: People First
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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