Company Description
Joinus at Accor,wherelife pulseswithpassion!?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Our mission at Novotel London Wembley is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
* Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Hospitalityisaworkofheart,?
Joinus andbecomeaHeartist.
Job Description
* Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
* Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
* Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
* Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
* Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
* Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
* Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
* Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
* Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
* Attend to other duties as requested by Management and Supervisors
Qualifications
You will also have:
* Provide efficient, friendly and professional service to all guests.
* Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
* Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
* Work together with trust so that colleagues and management meet the goals of the department/Hotel.
* Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
* Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
* Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers.
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