Job summary
The Western Road Surgery in Billericay is looking to recruit an organised and efficient receptionist to join their friendly team on a part-time basis. The role will be for hours per week, working the following:
1. Monday 8am - 6pm
2. Tuesday 2pm -
3. Friday -
Main duties of the job
4. Dealing with the general public, face-to-face, answering calls, enquiries, emails.
5. Booking and amending appointments.
6. Filing/scanning documentation.
7. Chaperoning.
8. Ensuring queries that are received via task, email and face-to-face are managed in line with procedures.
9. General administration.
Interviews will be held on Wednesday 16th October 2024.
About us
Western Road Surgery has 12,500 patients, with an expanding list size. We have six GPs, three practice nurses and a full and supporting primary healthcare team. We are an extremely busy practice and the workload is demanding.
For further information please contact Ruth McMahon, Practice Manager on 01277 624599 or .
Job description
Job responsibilities
If you would like to find out more informationabout this role, please see the attached job specification.
Person Specification
Qualifications
Essential
10. None
Experience
Essential
11. A good standard of education, including Maths and English.
12. Experience of providing excellent customer service.
13. Experience of working within a receptionist role, ideally within a primary care general practice position, but this is not essential.
14. Experience of receiving and making telephone calls in a previous role.
15. Strong IT skills and be able to use computer-based systems experience of SystmOne would be advantageous but not essential as training will be provided.
16. Strong organisational skills and communication skills, both verbal and written, with the ability to communicate effectively with internal staff as well as external agencies and patients.
17. Confident to work effectively within a team, as well as to work independently.