Our client, a global leader in manufacturing and providing top-quality products within their field, is looking for a dedicated Customer Service Administrator to join their team in Crawley. This is an exciting opportunity to join a highly reputable company and play a key role in ensuring seamless customer service.The Package:
* Competitive salary up to £25,000 DOE
* Monday to Friday, 8:30 am - 4:30 pm, & 1 in 4 Saturdays (paid overtime)
* 20 days holiday + bank holidays, increasing each year
* Employee discounts on products
* Employee Assistance Programme (EAP)
* Onsite parking
Key Responsibilities:
* Set up and amend customer accounts on company database
* Understand customer requirements and recommend the best products
* Handle customer complaints and resolve issues promptly
* Liaise with the accounts department to ensure all billing issues are resolved.
* Process customer orders via phone, email, and online platforms
* Maintain effective communication links between customers and overseas production teams
Qualifications & Experience:
1. Previous experience in customer service & administration (junior candidates will also be considered)
2. IT competency, particularly with databases
3. Strong communication skills and attention to detail
4. Full training provided