Are you an experienced IT professional ready to lead a dedicated helpdesk team and ensure support delivery? We are recruiting a Helpdesk Supervisor to join a dynamic IT services provider in Wallington. This is a great opportunity to manage a junior team, handle tickets hands-on, and optimize helpdesk operations in a fast-paced environment.
Location: Wallington (with occasional customer site visits)Salary: £30,000 - £35,000 per annum (dependent on experience)
Key Information
* Work Hours: Shift patterns between 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm (to be confirmed).
* Benefits: 22 days annual leave (increasing yearly), pension, Cycle2Work scheme.
* Requirements: DBS check and successful completion of a 6-month probation period.
* Location: Office-based in Wallington, 5 days a week. Driving license not required, but flexibility is beneficial.
Key Responsibilities
As the Helpdesk Supervisor, you will:
1. Supervise and train 3 junior 1st Line Helpdesk operatives in managing tickets and queues effectively.
2. Take a hands-on approach in resolving tickets and supporting the team in meeting SLAs.
3. Oversee shift schedules, lunch breaks, and absences to ensure continuous helpdesk coverage.
4. Identify and filter tickets that need to be escal...