We are seeking a Customer Service Representative to join our team in providing excellent service to our clients. The ideal candidate will maintain strong working relations with customers, be able to multi task and stay clam under pressure.Main Role and Responsibilities- Acts as a liaison between Sales, Onboarding and Fulfilment, Credentialing, Supply Chain, Finance and Operations teams providing a single point of contact for all sales and logistics related processes- Raising shipping documentation; creating and completing commercial invoices and packing lists- Monitoring stock v's customer orders to ensure on-time delivery to customers; updating and sharing stock reports- Managing customer expectations and building strong relationships with internal and external customers- Forming and managing effective relationships with logistics service providers, rendering the best time based and cost based solutions for deliveries- Maintaining, whilst developing customer service policies and procedures- Record and escalate customer complaints through the appropriate channelsRepresent Customer Services in production meetings- Involvement in NPI meetings, to ensure full up to date knowledge of new products throughout the process- Strong ability regarding database administration to ensure client records are up to date and accurate- Providing customer service in a multi-channel environment i.e. phone, online, web services, video chat- Occasional requirement for client visits to support sales...