We currently have a vacancy for a Customer Service Manager working in Customer Care Aftersales. The successful applicant would ideally have a background working in a manufacturing aftersales environment, be proactive with the ability to manage a physical workload, organise themselves and others, whilst prioritising and working to tight deadlines in a pressurised environment. The applicant should have experience in managing people and dealing with senior stakeholders to develop excellent working relationships and understand the wider business.
The Main Responsibilities include:
1. Provide high quality, timely and effective compliant responses and resolutions to first line customer complaints, following standard processes, via letter, email and social media.
2. Provide guidance and strong leadership both with technical and customer service skills
3. Manage the Customer Service and Quality teams to drive change and continuous improvement within the department ensuring that the customer is front and centre
4. Be a hands-on coach and team player who nurtures, develops and motivates the team from within and utilises support functions to grow team expertise
5. Constantly review and monitor errors and breaches and proactively build new processes and controls to ensure that the risk is...