Ward Clerk | Administration | Liverpool | Full Time | Permanent | 37.5 hours | £22,327 per annum
Spire Liverpool Hospital has an exciting opportunity for a Ward Clerk/Admin to join our team on a full time and permanent basis.
As Ward Clerk you will be responsible for providing administrative support to ensure the smooth running of the ward for patients, visitors and staff.
Working Hours: Hours will be worked Monday through Friday, shifts between 7 am to 8 pm. Occasional Saturdays between 7 am and 5 pm will be required.
Contract Type: Permanent, Full-time
Duties and Responsibilities:
* Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties.
* Answer the telephone and relay accurate messages as appropriate.
* Maintain effective communications between patients, their relatives and the team within the department.
* Liaise with all members of the multidisciplinary team to ensure effective communications are maintained within the department.
* Report complaints or concerns to the Nurse in charge/shift leader.
* Ensure that patient notes are up to date and in correct order and are taken to the appropriate place be it coders or secretary when a patient episode is complete.
* Ensure that all filing of results and other information is accurately filed in the patient’s notes.
* Liaise with the relevant department and the patient to ensure accurate data in the system (admissions, discharge and transfer of patients).
* Book outpatients’ appointments on the system or with the relevant hospital departments and arrange transport.
* Ensure discharge notes are completed by the medical staff and sent to GP’s within 24 hours of discharge and results are filed prior to leaving ward.
Who we're looking for:
* A customer service-focused approach.
* Computer literate.
* Excellent communication and interpersonal skills.
* Confident and positive attitude.
* Previous experience in a similar environment is desirable but not essential.
* Comfortable working in a fast-paced environment.
Benefits:
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
* Free DBS.
* Free Uniform.
* Free Car park.
* Private medical insurance.
* Life assurance.
Our Values:
* Driving clinical excellence.
* Doing the right thing.
* Caring is our passion.
* Keeping it simple.
* Delivering on our promises.
* Succeeding and celebrating together.
We commit to our employees' well-being through work-life balance, ongoing development, support and reward.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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