Medical Receptionist/Administrator - Arbroath House Surgery
IntraHealth are recruiting for a Medical Receptionist/Administrator for Arbroath House Surgery, Easington.
Our ideal candidate will have experience of primary care and secretarial work but training will be given and there must be a willingness to play a leading role in the development of patient-centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.
The successful applicant for this post will be joining us at a particularly exciting time and in return you will enjoy excellent NHS terms and conditions, competitive salary and opportunities for personal and professional development both locally and nationally.
Main Duties of the Job
* To provide a high standard of patient service.
* To have thorough knowledge of practice procedures and to work in accordance with written protocols.
* Provide general assistance to the practice team, both clinical and non-clinical.
* Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist, and direct patients in accessing the appropriate service or healthcare they require.
* Resolve queries/problems from patients, clinicians, and associated staff.
* Deal with external agencies such as other practices, secondary care, and 3rd party organisations.
* To ensure the provision of a high-quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
* Undertake all clerical, reception, and administration duties applicable to the medical practice.
About Us
IntraHealth is one of the UK's leading providers of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy, and Clinical Services which includes anticoagulation monitoring, patient medication reviews, and childhood immunisation programmes.
We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs), and local administration teams supported by a centralised back office function; providing finance, HR, administration, and data analysis support.
We operate NHS services across the North East, North West, and Yorkshire.
Person Specification
Experience
* Experience working in a receptionist/administrative role.
* Experience working on Clinical Computer systems.
Skills and Abilities
* Effective communicator, with the ability to liaise appropriately at all levels.
* Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work.
* Demonstrable team working skills.
* Very good interpersonal skills.
* Process management.
* Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance, and Caldicott requirements.
* Capacity to work calmly under pressure and to deadlines.
* Flexible and proactive attitude.
* Enthusiasm for the role.
* Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary.
* Able to work as part of a team.
Qualifications
* Good level of general education or experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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