Company Description
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission is to make the impossible possible to realise your dreams.
Job Description
Duties
* Handle enquiries for events via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
* Take every opportunity to increase hotel revenues by upselling food and beverage and rooms.
* Create and carry out the preparation of the function sheets and any amendments to them. Ensure that these amendments are issued to the head of departments.
* Manage and work within a variety of budgets and ensure events are always profitable.
* Ensure a prompt input of reservations and data for all group enquiries & bookings.
* Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
* Maintain clear communication with all staff in relation to all group related topics.
* Ensure Accor brand and company standards are implemented and updated.
* Ensure security and safety procedures are updated and implemented.
* Promote a positive working environment by developing positive team spirit.
Customer Relations
* Provide efficient, friendly, and professional service to all guests.
* Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
* Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if difficulties arise.
* Work together with trust so that colleagues and management meet the goals of the department/Hotel.
* Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency.
* Take every opportunity to be a “salesperson” by actively selling special promotions and facilities available within the Hotel.
Additional Information
WHAT IS IN FOR YOU
* Extra annual bonus or SIP Quarterly on team performance.
* Entitlement to 28 holiday days (bank holidays included).
* Employee benefit card offering discounted rates in Accor Hotels worldwide.
* Develop your talent through learning programs by Academy Accor.
* Friends & Family Rates.
* Eye Test Vouchers.
* Opportunity to grow within your property and across the world.
* Friendly working environment.
* Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Discover a world where life pulses with passion.
#J-18808-Ljbffr