LOCATION:
Pullar House 35 Kinnoull Street Perth, PH1 5GD
SALARY:
£25,508 - £27,874 per year
CONTRACT TYPE:
Temporary
POSITION TYPE:
Full Time
HOURS:
36 hours per week
Central Arrears Team, Pullar House
A new and exciting opportunity has arisen within the Central Arrears Team for the role of Housing Assistant.
You will be responsible for monitoring rent arrears within set targets, providing advice and assistance to maximise tenants’ incomes, and arranging and monitoring repayment plans.
You will communicate with our customers using various methods including face to face, telephone, home visits, and written correspondence.
You should have a good understanding of financial matters and budgeting skills.
We are looking for a good team player who understands the need to work collaboratively with colleagues across housing and external partners, recognising and valuing other people’s strengths.
You must be able to work on your own initiative in an organised and structured manner with minimal supervision.
You will identify and resolve problems independently, offer solutions, and work to a “Think YES” approach.
You will report to the Senior Housing Officer of the Central Arrears Team. The standard hours of work are Monday to Friday from 8.45 to 5pm, but there may be an expectation of flexible working, including evenings and weekends for public meetings/events or other business-critical tasks.
Requirements
You will be someone who wants to make a difference and is committed to providing a high-quality service to our customers.
You should have a clear focus on the customer and ensure commitment to improving their experiences.
You will have a non-judgemental attitude, be empathetic and sensitive to the needs of our customers, and be able to communicate effectively.
We are looking for a highly organised and motivated individual who is enthusiastic, innovative, and creative.
You should use a coaching style to help others find their own solutions.
You should have the ability to have difficult conversations and resolve issues early rather than allowing them to develop.
As this role presents challenges, it is crucial that you are resilient and solution-focused to achieve intended outcomes.
A good basic knowledge of Housing Legislation and professional best practice is required, along with a commitment to ongoing personal development.
Knowledge of Health and Safety legislation is necessary, ensuring that this is factored into your own working practices and dealings with customers.
You will apply confidentiality appropriately, considering data protection and other legal and regulatory requirements.
You must have experience in Housing or other customer service settings, particularly in debt recovery/income maximisation.
You should have a good working knowledge of the benefit system and be qualified to CIH Level 3 Certificate/Diploma in Housing or willing to work towards it, or hold an equivalent level in a relevant discipline.
You will be computer literate with proven IT skills and competent in all Microsoft packages.
You must hold a clean current UK driving licence and have access to a vehicle for work use.
You will bring positive energy, embrace change, and work with the business to ensure optimum service is always provided.
The Individual
If you would like more information regarding this vacancy, please contact Leigh Thow, Senior Housing Officer on 01250 871308.
When completing your application for this post, please provide contact details (including e-mail addresses) for two referees, one of whom should be your current or most recent employer.
Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.
As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post.
A healthy work-life balance is important to Perth & Kinross Council, and we provide supportive management and flexible working arrangements to help you achieve this. You will have access to training and support for continued professional development.
Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many skills acquired during military careers can be transferred directly into local government roles.
At PKC, our values and behaviours influence our work and support us in delivering the Perth and Kinross Offer. In your application and if invited to interview, you will be asked to describe situations that support the criteria required in the role and demonstrate our values and behaviours.
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