How you'll make a differenceYou will make a difference by procuring and managing quality private sector accommodation for people who are homeless or threatened with homelessness as well as supporting people to sustain their tenancies. What you will be doingYou will be responsible for helping customers to access the service, including directing them to other service providers where necessary.It will be key for you to monitor and report on service standards, so that service quality is maximised, customer service operations run effectively, and improvements are made.It will be your responsibility to act as an escalation point, ensuring that issues are resolved and matters requiring further investigation are prioritised.Regularly, you will provide advice to colleagues and customers, ensuring that advice is clear, accurate and up to date.On occasion you will resolve queries and complaints from customers, referring issues where necessary. What we need from youIt is essential you hold a relevant qualification e.g. minimum of NVQ 3, 2 A levels or equivalent qualification, or have relevant experience in a housing, homelessness, or a housing management environment. Given the elements of this role, you will have a good understanding of housing management practices, and good experience of delivering housing services to vulnerable people and minority groups.You will demonstrate knowledge of landlord and tenant responsibilities, enforcement action and legal processes.We require you to have a comprehensive understanding of relevant processes, procedures, regulations and codes of practice. What you need to know This is a full time role, working 37 hours per week. This is a 12 month limited term contract, ending 31st March 2026. Please note that due to the nature of this role, it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained. The closing date for applications is 11:55pm, 26th December 2024. Interviews will be held on 14th January 2025. How a career at South Gloucestershire Council is different As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities. We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance. We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work. What’s special here is the strength of the team ethos, the support and the training. Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. We're building and shaping communities which people are proud of. We're working with the most vulnerable in our community to help them achieve what they want in life. We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential. We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. We’re making a difference, be part of it! To view the full job description, please click this link: Housing Officer - Job Description