Senior Customer Representative
Join a leading company impeccably positioned in the food manufacturing industry, a key innovator and well established leading Blue chip food manufacturer with over 5 manufacturing sites. Our client are passionate about their customers, they're innovative, people focused and they are committed to building strong partnerships both internally and externally.
Key Responsibilities:
* Address complex customer challenges and support frontline staff with advanced problem-solving.
* Investigate and resolve customer complaints swiftly and effectively.
* Communicate with customers through phone, email, and chat to ensure satisfaction and efficiently address their needs.
* Data Entry and Management: Maintain up-to-date customer records and process orders.
* Documentation: Track and report on customer queries and issues.
* Operational Improvement: Identify and enhance customer service processes; propose innovative solutions.
* Assist in creating and refining Standard Operating Procedures to maintain service quality.
* Analyse key service metrics to improve response times and customer satisfaction.
* Maintain post-service contact to assess satisfaction and gather feedback.
* Use customer feedback to develop loyalty strategies.
* Stay updated on the company's products, services, and policies to provide informed support.
* Generate detailed reports on customer service performance.
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