Head of Service, Poole, £65,000
As a Head of Service within this world leading heating and renewable energy solutions company you will lead growth, focusing on achieving monthly targets, annual budget objectives, and long-term growth strategies. Your responsibilities will span developing innovative service solutions, establishing a high-performing, remotely managed field service capability, and delivering exceptional customer experiences.
Rubicon’s client is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Their Company Values are at the centre of all that they do and expect all their team to Think Customer, Care About People, Value Innovation and Keep It Simple.
As Head of Service, you will also benefit from; Health Cash Plan, Cycle to Work Scheme, Employee Discount, Value Awards, 24 days holiday + BH
Head of Service Responsibilities:
• Attainment of monthly, annual revenue, profit margin, and growth targets.
• Develop and execute a 5-year business plan for profitable growth in service and aftersales.
• Negotiate and manage contracts with internal teams and external stakeholders to secure favourable terms for the business.
• Manage lean process to improve quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations and improved performance measure...