Customer Service Team Leader
We are working exclusively with an industry leading client on the lookout for a Customer Service Team Leader to join their team in Coryton, Stanford-le-Hope on a 10 month FTC.
As a Customer Service Team Leader, you will oversee the Customer Service team, ensuring that service standards are consistently met. You will manage all aspects of customer interactions and support your team to deliver the highest level of service efficiently and cost-effectively.
Key Responsibilities:
* Team Leadership: Lead, mentor, and develop the Customer Service team. Conduct team meetings, provide ongoing coaching, manage performance, and handle recruitment.
* Customer Interaction: Handle customer inquiries directly and through your team, ensuring timely and satisfactory resolutions.
* Complaint Handling: Address and resolve customer complaints effectively.
* KPI Management: Meet reporting requirements, analyse data to draw conclusions, and make recommendations for improvement.
* Quality Assurance: Conduct regular quality checks and provide team feedback to maintain high service standards.
Key Skills, Experience & Knowledge:
1. Experience: Proven experience in a customer service environment. Knowledge of Salesforce and SAP is advant...