We are happy to share that we have a position available for a Specialist Customer Service Advisor on the Adult Social Care service, within the Supporting People Team, Customer Service Centre.Job Title: Specialist Customer Service Advisor (Adult Social Care)Duration: Temporary to Permanent upon completion of a successful probationary periodCompany: Warwickshire County CouncilHours: Monday to Friday - 37 hours a week, 09:00 - 17:00 (16:30 finish on a Friday)Location: Remote (Once a month at the office in Bedworth)Salary: £14.36 per hourStart Date: 6th January 2025What does the job entail?Their purpose is to provide a high-quality and responsive service, including the provision of accurate information and advice, signposting and initial problem-solving at the first point of contact. They provide a county-wide Adult Social Care service that supports the most vulnerable residents and their families. You will be working as part of a team as the single point of contact for requests for support, information and advice and services from within the Council and other agencies.What we are looking for
1. You need to have exceptional communication skills. You will be able to adapt to the person you are speaking to, so they feel listened to and supported. Your maturity and resilience will help you deal with the varyi...