Network Manager - Hybrid role - Edinburgh City centre based
The job:
Lorien is collaborating alongside a leading telecoms company in their search for their new Network Operations Manager to lead the NOC team and operate within an evolving expanding organisation that has doubled in size over the last year. You will be reporting directly to the Director of Network Engineering, overseeing the network operations, troubleshooting and performance monitoring of the network.
Additionally, this position will be responsible for building accurate dashboards to monitor KPI's and SLA's and involve creating and implementing methods to increase the network's performance.
The role is working through a hybrid model, stationed out of their Edinburgh office (3 days in, 2 days WFH), as well as access to their latest tech, and more, so please look at the finer details below:
What you'll do:
1. Take responsibility for daily faults and incidents within the network to improve efficiency
2. Perform 'Root Cause Analysis' to eliminate the underlying causes of issues.
3. Establish Key Performance Indicators (KPIs) and produce regular reports to facilitate the evaluation of network performance.
4. Oversee the management of inventory and distribution during fault resolution and maintenance activities.
5. Leverage and improve a cost-effective TechOps framework to monitor network alarms, a...