Customer Service Agent - Helmshore
We have an exciting opportunity for a Customer Service Advisor to join our team on a full time, permanent basis.
As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that’s processing payments, agreeing a payment plan, or helping them resolve a query.
You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat, email, and letter correspondence.Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.
What you will be doing:
• Experience of handling and resolving difficult situations• Effective communication and organisational skills• Good understanding and use of Microsoft Office Applications• Excellent phone manner• Strong time management and organisational skills• Comfortable working alone as well as part of a team
What's in it for you?
• Contract: Full time, 37.5 hours per week• Monday to Sunday, working shifts between 8am - 8pm / Great work life balance and only working 1 in 3 Saturdays!• Enhanced Maternity and Paternity Package NB subject to eligibility criteria• 25 days annual leave plus bank holidays• Health Cas...