Job Description
IT Trainer, Global Law Firm, London, Hybrid Role
About the Role
Are you an IT Trainer with a professional services or legal background who inspires confidence and positivity?
Join this growing, people-centric, International Law Firm as an IT Trainer based in the London office. You'll work closely with the team of trainers, and the London-based Global IT Training Manager, across London, Singapore, and New York to deliver outstanding IT training and support for all lawyers and business support staff.
Training sessions are well-attended by the user community.
Key Responsibilities
* Training Delivery: Facilitate IT training in various formats-classroom, remote, desk-side, and one-on-one sessions. Conduct regular floor-walks to provide on-the-spot assistance.
* Training Development: Work with the team to evolve IT training services through new training tools and methods.
* Learning Management System (LMS): Maintain and update the LMS with handouts, eLearning modules, and schedules.
* Engagement & Analysis: Build strong relationships across teams, promote IT training, and identify training gaps through workshops, surveys, and gap analysis.
* Content Creation: Design new training courses and develop comprehensive training materials.
* Scheduling & Attendance: Advertise courses, schedule sessions, and monitor attendance.
* Support for All Levels: Provide induction training for new hires, including partners, and assist staff in creating tailored "Personal IT Development Plans."
* Collaboration: Work with Service Desk and Systems teams to identify needs, resolve queries and enhance service delivery.
Your Expertise
* Expertise in Office 365 applications (Word, PowerPoint, Outlook, Excel, Teams, OneNote, OneDrive).
* Familiarity with Windows 10/11, iManage, and billing tools like Elite Webview/Elite 3E.
* Experience with tools like Storyline, Rise, Camtasia, Synthesia, and CRMs like InterAction.
* Skilled in PDF manipulation and iPhone applications.
* Certified by TAP/Microsoft Certified Trainer (MCT) or equivalent.
Working Environment
* Hours: 9:30 AM to 5:30 PM (flexibility required, open to alternative hours).
* Hybrid Work: 2-3 days in-office per week.
* Supportive Culture: Work within a people-centric, global team dedicated to quality, innovation, teamwork, and service excellence.
Apply now with your CV
IT Trainer, Global Law Firm, London, Hybrid Role