Job Description
Our client is recruiting for an Apprentice Network Engineer to join their team in Portsmouth.
Our Level 4 Network Engineer apprenticeship programme that we are offering, will allow you to kick- start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!
The Company
‘ We are looking for an individual to join our dedicated NOC team. You will play a vital role in the delivery of our network to customers and be a key player in creating a clear network strategy and deliver projects to support business initiatives. We need someone who is highly motivated, with a demonstrated networking background combined with a passion for problem solving and providing excellent customer service.
We are a leading high-quality IT channel-focused Internet Service Provider with a large national Dark Fibre network. We give our clients access to one of the most diverse and resilient networks in the UK and provide; Ethernet Connectivity, Broadband, specialist Cloud Solutions and Data Centre Colocation.
We are driven by employees that want to learn, build a career path and achieve.’
The Position
Job Title: Apprentice Network Engineer
Apprenticeship Course: Level 4 Network Engineer
Apprenticeship Duration: 15 months + EPA
Location: Portsmouth, Hampshire
Working Hours: Monday to Friday, 9am-5:30pm
Salary: £16,000 - £21,000 per annum (Dependant on skills)
Requirements
Role and Responsibilities
• Provide operational support including configuring, installing, maintaining and troubleshooting the network’s infrastructure;
• Physical and remote support of our data centre and exchange network;
• Design, configure and deploy complex customer solutions and ensure that the customer’s requirements are met;
• Proactively initiate projects that build a smart, resilient and secure network which enables the business to work in a more efficient and protected way;
• Take ownership of complex investigations and escalated service desk tickets to ensure that customer’s requirements
Desired Qualities, Skills and Knowledge: Excellent problem-solving skills. Excellent customer service skills. Excellent written and verbal communication skills. A desire to exceed customer expectations. The ability to communicate complex, sometimes technical issues/ideas clearly. Self-motivated. Confidence to investigate problems & overcome obstructions Problem-solving skills. Excellent interpersonal skills and diplomacy are essential. The ability to work under pressure in time critical situations.