Service Manager (Mechanical Engineering)
About the Role:
We are recruiting for a Service Manager with a strong background in mechanical engineering to oversee the servicing operations for one of our clients. Based at their Head Office in Chatham, Kent, this role involves managing service teams, liaising with customers, and ensuring high-quality standards are maintained in all service activities.
You will play a pivotal role in leading and coordinating a team of engineers, scheduling service operations, and delivering exceptional customer service. This is a fantastic opportunity for someone with a combination of mechanical engineering expertise and leadership skills to join a growing and dynamic team.
Key Responsibilities:
Managing the day-to-day operations of the service department, including scheduling and deployment of engineers.
Providing technical support and guidance to the service team, leveraging your mechanical engineering knowledge.
Ensuring all servicing and repairs are carried out to the highest standards and within agreed timeframes.
Building and maintaining strong relationships with customers, addressing their concerns and ensuring satisfaction.
Identifying opportunities to upsell additional services or equipment to customers.
Monitoring performance metrics and driving continuous improvement within the service department.
Ensuring compliance with all health and safety regulations.
Managing invoicing and ensuring accurate job records are main...