Located in a military facility, successful applicants will play a key role as a shift Watchkeeper in an expanding team that provides 24/7/365 cover.
The role forms part of a dynamic team providing a 'helpdesk' type service. Day-to-day tasking may involve call handling, data input, and responding accordingly to any issues that may occur in a calm and efficient manner.
In this role, you will provide data management support, using multiple information systems that collectively contribute to the better understanding of the Maritime Domain and situational awareness. Successful applicants will play a key role in an expanding team that manages digital data, providing outputs to customers globally.
Other tasking may include, but is not limited to:
1. Handling emergency calls from vessels at sea/industry
2. Recording incidents
3. Logging emails in accordance with set guidelines
4. Liaising with various agencies and vessels according to standard operating procedures
5. Disseminating information and reporting to management chain
Person Specification
Essential:
1. MOD security clearance or be content to undergo Security Clearance to SC level
2. Computer literate with a basic working knowledge of Microsoft Office applications: Word, Excel, and PowerPoint
3. Excellent communication skills
4. Ability to act calmly under pressure
5. Able to follow laid down processes
6. Electronic Warfare/Geospatial experience within the Royal Navy
Desirable:
1. Current working knowledge of either merchant or military shipping highly advantageous
2. Experience working set shift patterns and unsociable hours
3. Experience in client-facing/customer service/service delivery environment
4. Own means of transport due to inaccessible site location
5. Experience in one or more of the following:
1. Ops room experience
2. Call Handling
3. Emergency Response
4. Helpdesk
5. Data Input
6. Relevant shift working environment
Shift Pattern:
Shifts will be for a period of 12 hours and follow a pattern of 7 days on, 7 days operational support, 7 nights on followed by 14 days off.
Day shifts - 7am - 7pm
Night shifts - 7pm - 7am
Successful applicants will be put into a set shift rota with limited flexibility. Holiday is allocated over set periods and there is very limited scope for change.
Further details on this can be discussed with your Carbon60 representative.
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