Job Title: Aftersales Coordinator
We are working with a high-profile company in the marine sector, seeking an experienced Aftersales Coordinator to join their team. The successful candidate will represent the company in every interaction and be responsible for delivering exceptional in-service support to clients.
Key Responsibilities:
* Responding to incoming aftersales and warranty requests
* Logging and maintaining a detailed tracker of all support requests & spare parts orders
* Preparing costings, quotations and invoices
* Using initiative to rapidly resolve problems in an efficient manner, often working under tight timescales.
* Coordinating refit projects, including shipping logistics, import/export of vessels
* Off-site works whilst liaising with and updating clients' order progress
* Planning of works in collaboration with the Production team, allocating labour, estimating work content, and creating quotations
* Arranging all travel bookings and logistics for Aftersales visits
* Working with customs agencies to ensure a smooth delivery through transit of goods and parts
* Managing incoming calls, transferring internally and ensuring messages are forwarded immediately to the responsible person
Requirements:
* Proactive, can-do attitude with a drive to boost sales
* Experience in sales, negotiations, and quoting works
* Experience with ERP software (ideally Sage 200)
* Experience working in a client-facing role
* Strong knowledge of the marine sector
* Advanced Microsoft Office skills.
Benefits:
* Training and development
* Private Pension
* Life Insurance
* 25 days holiday plus bank holidays
The working hours are Monday to Thursday 8am - 17:30pm with an early finish on Fridays. This is a permanent position offering a salary from £28,000.